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Customer Service

Shipping & Delivery
Our primary shipping methods are FedEx and USPS. While USPS is less expensive, it has been known to be less reliable. We will not be responsible for packages that do not reach their destination due to an incorrect address from the customer or for USPS packages that are stolen. FedEx requires a signature for all deliveries and therefore covers lost or stolen packages. Shipping time is dependent upon the shipping service and does not include the time it takes to make your handcrafted ring or rings. We prefer to have two weeks in which to fill an order, however, we can put your order in front of our line-up and encourage you to select FedEx Express shipping if you need your order expedited. (See "Shipping and Returns" )
Privacy & Security
It is against our store policy to sell or give away your information. Your privacy is protected here. A reliable SSL Encryption provided by Alpha SSL secures our web site. You can be assured that for addresses beginning with HTTPS, all information sent to this site is encrypted, protecting it from interception by unintended recipients. You can submit sensitive data such as credit card details and personal information with the assurance that all transactions are secure, private, and tamper-proof.
Returns & Replacements
We offer a 30-day return policy for most of our ring designs if you are not satisfied with the product. This warranty does not cover sizing issues as we offer a free sizing kit to ensure correct sizing. If your ring does not fit properly, we will work with you to remake the ring for a fee of 35% of the price you paid for the ring. There is a 20% restocking fee for rings with engravings or precious metal inlays. In addition, our warranty does not cover rings with stone-settings. (See "Shipping and Returns" )
Ordering
To order a ring, you will be required to select your ring size, width and finish preferences. In addition, some of our rings can be made with color applied to one or more cut channels in the ring. For these rings, you will be required to select a color. If you do not see the color you would like, please call or email us (info@tirings.com) with your request. We recommend you order your ring with an engraving, as this is what makes your ring truly personal and unique. As for all ring attributes, we've included additional information in a lightbox, which is accessed by clicking on the title of the field. To view font choices for your engraving, click on "Engraving Font". We work hard to ensure a positive experience for customers placing an order through our online shopping cart. If however, you experience any difficulty while attempting to place an order, please do not hesitate to call us at 866-369-4161. We are one of those small, old-fashioned companies that still believe in friendly customer service. We are here to make your experience a happy one!
Payment, Pricing & Promotions
Full payment is due before we start work on an order. We do however offer payment plans. Our cart accepts payments made with credit cards and PayPal as well as payments by check. If you prefer, you may also mail in your order with a check or place your order by phone at 866-369-4161. Our pricing reflects the going rate of materials with a mark-up to cover our labor. If however, you see a price that seems unfair or incorrect, please feel free to contact us for discussion. In addition, if there is a ring that has not gone on sale and you have been waiting for a long time to see the price discounted, again, please call to inquire. Our prices are not fixed, and in most cases, we are willing to take your input into consideration. From time to time, we will post promotions with codes to enter at time of purchase. We try to make these promotions a prominent feature, however, please feel free to inquire if you feel you may be missing something.
Viewing Orders
Orders are viewable to customers who have created an account. Simply login and visit the Order History.
Updating Account Information
Update your account information by logging in and visiting "My Account". The navigation menu on the left side of the site will allow you to make the edits you need.